When booking your appointment we do ask if possible that you arrive 5 or 10 minutes early to have enough time to register you on our diary system and any make note of any insurance policy you may wish to use. ​ As you walk through the door, you will be welcomed by our reception team, Linda, Lauren, Debbie or Rebecca. You will be asked to fill in the registration paperwork whilst enjoying a hot or cold drink. Alternatively, if you are pushed for time, just download our PDF here, or click the icon and fill it in at home to bring with you on the day. Please read our terms & conditions page.

After your history has been taken the physiotherapist will perform a physical examination. This may involve the physiotherapist asking you to remove an item of clothing. Therefore, it is a good idea to bring along a pair of shorts or a vest top if this is will help you feel more comfortable. ​ Loose comfortable clothing is recommended for the convenience of yourself and the therapist. We respect an individual’s dignity at all times and you are welcome to bring a chaperone with you. You are also more than welcome to be treated by a female therapist if you prefer. For individuals under the age of 18, a chaperone is compulsory for the protection of the individual and the therapist.

The physiotherapist with observe your mobility and movement generally and then more specifically at the involved area. The initial assessment is likely to last for between 45 to 60 minutes and subsequent treatment sessions usually for 30 minutes. At your first consultation the physiotherapist will take a detailed medical history, including information about your lifestyle (exercise, work environment etc) including factors that may be contributing to the problem, rather than just treating the symptoms. ​ After identifying the possible causes of your condition the physiotherapist will discuss their findings with you and propose a treatment plan designed around your needs and goals.

No, you can refer yourself for treatment, as physiotherapists are primary practitioners. If you are going to be claiming your treatment through an insurance company, most insurance companies require that you are referred by a GP or specialist. Please check your policy or ask you insurance company directly. ​ Physiotherapy can benefit a wide range of conditions. However, in some cases our experienced physiotherapists may feel that treatment is not appropriate and will inform you of this at your initial assessment. Depending on the nature of the problem, we should be able to offer you advice on what the next step might be. For example, we have an excellent relationship with local GPs, consultants and other health professionals who may be able to assist your condition. If you would like to ask one of our team for advice on whether physiotherapy is the right option for you, please send an email to us at askaphysio@physiostudio.com

After your appointment, our reception can take payment by card or cash. We unfortunately do not take American express cards. ​ If paying for pilates class blocks, payments can be made over the phone or via BACS transfer. ​ We are also happy to accept BACS transfers for any excess or outstanding payments. Please make sure you put a name and reference or invoice number on the the payment. ​ For those using Health Insurance, please see our page about that here...

We are registered with all the major medical insurance companies including BUPA, AXA PPP, Vitality, Simply Health, WPA, CIGNA, Health-on-line, Healix and Aviva (formerly Norwich Union). We can usually process invoices on your behalf but please see our terms & conditions before deciding to use your policy. Always make sure you are familiar with your policy benefits and excess before arriving for your appointments.

If for some reason you are unable to attend your appointment, please contact us by phone or email within 24 hours. If you do not let us know, you may be charged 100% of the rate of your booked session. If you are using private health insurance, these charges will not be covered, and you will be liable to pay.