Q. What can I expect from my first visit?

At your first consultation the physiotherapist will take a detailed medical history, including information about your lifestyle (exercise, work environment etc). In order to ensure long-term relief from the condition, your physiotherapist will be interested in factors that may be contributing to the problem, rather than just treating the symptoms. For example, could your leg pain be caused by a biomechanical dysfunction the lower limb or a trapped nerve in the back? After your history has been taken the physiotherapist will perform a physical examination. This may involve the physiotherapist asking you to remove an item of clothing (i.e. your shirt if you are suffering with neck/arm pain or your trousers if suffering with lower back/leg pain) Therefore, it is a good idea to bring along a pair of shorts or a vest top if this is will help you feel more comfortable. The physiotherapist with observe your mobility and movement generally and then more specifically at the involved area. The initial assessment is likely to last for a minimum of 45 minutes and subsequent treatment sessions usually for 30 minutes. After identifying the possible causes of your condition the physiotherapist will discuss their findings with you and propose a treatment plan designed around your needs and goals. Loose comfortable clothing is recommended for the convenience of yourself and the therapist. We respect an individual’s dignity at all times and you are welcome to bring a chaperone with you. You are also more than welcome to be treated by a female therapist if you prefer. For individuals under the age of 18, a chaperone is compulsory for the protection of the individual and the therapist.

Q. What is your cancellation policy?

If for some reason you are unable to attend your appointment, please contact us by phone or email within 24 hours. If you do not let us know, you may be charged 100% of the rate of your booked session. If you are using private health insurance, these charges will not be covered, and you will be liable to pay.

Q. Do I need to be referred by my GP?

No, you may book an appointment directly with us to see a physiotherapist without consulting your GP. Although, we do work closely alongside GPs and often communicate with them regarding your treatment and progress. However, you may need a referral if you are using your private health insurance.

Q. Are you registered with Private Health Insurance Companies?

Yes, we are registered with all the major medical insurance companies including BUPA, AXA PPP, Standard Life and Aviva (formerly Norwich Union). However, it is your responsibility to pay the excess on your policy and to ensure you are properly covered, as any unpaid fees will be attributed to the patient.

Q. How do I know that I am being treated by a qualified physiotherapist?

Also, all our physiotherapists are fully qualified and registered with the Chartered Society of Physiotherapy. This means that the clinicians are governed by a professional code of conduct and that all treatment is covered by professional liability insurance. All qualified physiotherapists must also be registered with the Health Professions Council by law in order to practice.

Q. How do I know if physiotherapy will benefit my condition?

Physiotherapy can benefit a wide range of conditions. However, in some cases our experienced physiotherapists may feel that treatment is not appropriate and will inform you of this at your initial assessment. Depending on the nature of the problem, we should be able to offer you advice on what the next step might be. For example, we have an excellent relationship with local GPs, consultants and other health professionals who may be able to assist your condition. If you would like to ask one of our team for advice on whether physiotherapy is the right option for you, please send an \Ask-a-Physio\ email to us